Paying premiums for your vehicle cover does not necessarily mean your claims will be settled. It is your responsibility to maintain your vehicle and abide by the policy terms and conditions.
To ensure claims are paid in full, your policy should include cover for credit shortfall, as well as financed accessories that may have been added to your insured vehicle. Be sure to disclose all the relevant details to the insurer and do not misrepresent facts.
If there are important changes that can influence the contractual agreement between you and the insurer, you will need to inform the insurer, or they may reject your claim.
Click to read other reasons why claims are rejected.
